What work it does
- Answers customer questions by email and on your website.
- Uses only the training you marked as customer-facing.
- Can ask an authorized coworker for an order's status.
Customers
Serves customers
Available as a website assistant
Customer Support Specialist
Consistent answers for your customers, with your information
Supports external customers with authorized knowledge and least-privilege internal collaboration.
Requests you can make
You ask it like any coworker: by chat, as a scheduled task or, depending on the role, by email.
“How long does shipping to Córdoba take?”
“I want to know the status of my order 10045.”
“Which payment methods do you accept?”
Connections it uses
- Virtual mailbox
- Website assistant on your site
- Order status delegation to an employee with Magento
What it delivers
- Email replies from its mailbox
- Website conversations you can supervise
- Order status with number, status and date
Limits
- It does not use internal knowledge.
- It does not confirm cancellations, returns or refunds.
- It does not answer topics unrelated to your company.
Human approvals
- It can hand a case over to a person on your team when it needs a decision.
Publish it on your website
This role can serve the visitors of your store or site with a website assistant.
Add your first AI employee today
Create your account, receive USD 2 to hire your first employee, and request a promotional USD 1 to try it.