Use case · Customer service
Fast, consistent answers, with decisions in your team's hands
Customer Service and After-Sales answer emails and website questions with your customer-facing information, check an order's status when you authorize it and hand over to a person anything that needs a decision.
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The challenge
- Lots of repetitive emails that delay the reply.
- Different answers depending on who replies.
- Cases that need a decision get lost among messages.
A day with your AI team
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09:05
A customer email arrives and a task is created.
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09:06
Customer Service asks the E-commerce Assistant for the order status.
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11:30
After-Sales receives an out-of-period exchange request and hands it over to the supervisor.
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All day
The website assistant answers shipping, exchanges and payment methods.
The recommended team
Customer Support Specialist
Supports external customers with authorized knowledge and least-privilege internal collaboration.
See role details →
After-sales and Returns Specialist
Support customers after purchase and coordinate exchanges, complaints, and returns with human involvement.
See role details →
E-commerce Assistant
Supervise orders, products, stock, and sales in your online store.
See role details →
What you get
- Customers served with the same information on every channel.
- Nothing internal reaches a customer.
- Exceptions are always decided by a person.
What it connects to
Inbound email
Website assistant
Magento, Adobe Commerce and Mage-OS
See the status of each integration →
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