What work it does
- Handles post-purchase requests with your exchange policy.
- Gathers the reason and evidence and prepares coordination with your team.
- Can be published as online support on your website.
Customers
Serves customers
Available as a website assistant
After-sales and Returns Specialist
Exchanges, claims and returns on the right track
Support customers after purchase and coordinate exchanges, complaints, and returns with human involvement.
Requests you can make
You ask it like any coworker: by chat, as a scheduled task or, depending on the role, by email.
“I received a defective product, how do I exchange it?”
“How many days do I have to return a purchase?”
“I need help with a claim about my order.”
Connections it uses
- Virtual mailbox
- Website assistant on your site
- Human contacts to hand cases over to
What it delivers
- Clear answers with the next steps
- Cases handed over to the right person
Limits
- It does not confirm labels, pickups, credits, discounts or refunds.
- Proactive follow-up and persisted return management are future capabilities.
Human approvals
- Decisions about exchanges and refunds are always made by a person.
Publish it on your website
This role can serve the visitors of your store or site with a website assistant.
Add your first AI employee today
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